• Financial Assistance, Charity Care & Payment Plans

  • Centura Health is committed to financial assistance and charity care.

    Centura Health is committed to providing high-value health care while serving the diverse needs of those living within the communities we serve. Centura Health treats emergent and urgent patients regardless of their ability to pay or their coverage status.

    We believe medically necessary health care services should be accessible to all, regardless of age, gender, geographic location, cultural background, physical mobility or ability to pay. We are committed to providing health care services and acknowledge that, in some cases, the patient will not be financially able to pay for the services received. Whenever possible, we will determine eligibility for charity before or at the time of admission.

    The Centura Health Financial Assistance Program is in accordance with the requirements set forth in the Patient Protection and Affordable Care Act (PPACA) and Senate Bill 14-50, Hospital Financial Assistance, which was passed by the Colorado General Assembly and became effective Dec. 31, 2014. The legislation requires hospitals to provide financial assistance/charity care to patients in emergent situations and whose incomes are less than 250 percent of the current year’s federal poverty level. When possible, each uninsured patient is eligible to be  screened for financial assistance.

    If an insured patient is not eligible for assistance, Centura Health is committed to offering reasonable payment plan options to its patients, and will allow for at least 30 days past the payment due date before pursuing collections.

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    Approved Financial Assistance Adjustment Amounts

    Adjusted Federal
    Poverty Level
    Patient Responsibility
    (Inpatient, Observation, Same Day Surgery)
    Patient Responsibility
    (Outpatient, Recurring, Physician Services)
    Patient Responsibility
    Amount Of Financial
    Assistance Approved
    0-250% $650 copay per visit
    $50 copay per visit 
    $50 copay per visit  100% (less copay)
    251-299% 10% of charges
    10% of charges 
    10% of charges  90% 
    300-399% 20% of charges 
    20% of charges 
    20% of charges  80% 

    Federal Poverty Income Guidelines

    2017 Federal Poverty Guidelines

    If you are within the guidelines of the table below, you may qualify for assistance.

    Household size 100% 133% 150% 200% 250% 300% 400%
    1 $12,060 $16,040 $18,090 $24,120 $30,150 $36,180 $48,240
    2 $16,240 $21,599 $24,360 $32,480 $40,600 $48,720 $64,960
    3 $20,420 $27,159 $30,630 $40,840 $51,050 61,260 $81,680
    4 $24,600 $32,718 $36,900 $49,200 $61,500 $73,800 $98,400
    5 $28,780 $38,277 $43,170 $57,560 $71,950 $86,340 $115,120
    6 $32,960 $43,837 $49,440 $65,920 $82,400 $98,880 $131,840
    7 $37,140 $49,396 $55,710 $74,280 $92,850 $111,420 $148,560
    8 $41,320 $54,956 $61,980 $82,640 $103,300 $123,960 $165,280
    $4,180 per addtl person

    To see which program you best qualify, please contact us:

    • Email us 
    • Toll-free: 1-800-953-0104
    • Call the facility at which you received treatment and ask to speak with a financial counselor 

    Payment plans

    Individual payment plans

    1. Payment plans for partial financial assistance accounts will be individually developed with the individual patient. All collection activities will be conducted in conformance with the federal and state laws governing debt collection practices. No interest will accrue to account balances while payments are being made unless the individual has voluntarily chosen to participate in a long term payment arrangement that bears interest applied by a third-party financing agent.

    2. All payment plans will follow the Centura Health payment plan guidelines.

    3. Account balance plan duration

      • $500 No more than 12 months
      • $500 - $1499 No more than 18 months
      • $1500 - $4999 No more than 24 months
      • $5000 No more than 36 months

      All payment plans should be at least $25 per month. If the patient requests payments less than $25 or a longer payment plan than outlined above, the proposed payment plan must be approved by one of the following:

      • Facility Patient Access Director
      • Facility CFO or Controller

    4. If an individual complies with the terms of his or her individually developed payment plan, no collection action will be taken.
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